Services
Co-Managed IT Support
Specialist skills, round-the-clock monitoring and expert backup, working alongside your existing IT resource so your business is never left exposed.
Your IT Resource, Backed by an Expert Team
Some businesses have an IT person, an office manager who handles basic tech or a small internal team. But even the best in-house resource has limits: specialist knowledge gaps, holiday cover, sickness and the sheer volume of modern cybersecurity requirements.
Co-managed IT works alongside your existing resource, not instead of them. They stay the familiar face. We provide the specialist skills, tooling and backup, for a fixed, transparent monthly fee and with a 90-day satisfaction guarantee.
Particularly suited to legal, financial and manufacturing businesses with an office manager or IT coordinator who needs specialist security expertise behind them.
What's included
What Co-Managed IT Includes
Specialist Skills on Demand
Cybersecurity, Microsoft 365, networking and infrastructure expertise the moment your team needs it, without hiring a specialist full time.
Round-The-Clock Monitoring
Devices and systems monitored 24/7 with our enterprise-grade toolset, so your in-house resource isn't carrying that burden alone.
Holiday and Sickness Cover
When your IT person is unavailable, we step in. Your team always has someone to call.
Escalation Support
When something goes beyond your in-house expertise, we resolve it and feed the knowledge back.
Enterprise Security Tooling
Endpoint protection, email security, identity threat detection, web filtering, patch management and more.
Microsoft 365 Management and Backup
The M365 admin, security monitoring and backups that often fall through the cracks.
Detailed Documentation
Full visibility of your IT environment, whoever is managing it on any given day.
How it works
Four Steps, One Team
- 1
Your Team Handles the Day-To-Day
Your IT person or office manager supports your staff exactly as they do today.
- 2
We Monitor in the Background
Our toolset watches your systems around the clock, flagging issues and handling security alerts.
- 3
They Escalate to Us When Needed
We resolve it, keep them in the loop and share the reasoning so they learn the fix.
- 4
Your Team Still Leads, We Support
We make your existing resource more capable and confident, not more reliant on us.
Why Co-Managed IT Makes Sense
- Your in-house resource stays in place and we add to what they can do
- No gaps in cover when your IT person is on holiday or off sick
- Specialist skills and enterprise-grade tooling for a fixed monthly fee
- Security monitoring and response around the clock
- One trusted point of contact who understands your business
- Straightforward, transparent pricing with no hidden extras
I have used Mark for IT support for a while now. I also recommend Mark to my clients for IT support and website hosting management. Very happy with the service and I always get great feedback from my clients.
Frequently Asked Questions
Ready to Strengthen Your In-House IT?
Book a 15-minute call and we'll talk through how co-managed IT could work for your business.
No obligation, no pressure. 90-day satisfaction guarantee.