Services
Fully-Managed IT Support
Reliable, proactive IT support that keeps your business secure, productive and free from day-to-day technology frustrations.
Is Your IT Holding Your Business Back?
Technology should help your business work efficiently, protect sensitive information and serve clients with confidence. Without the right support, IT can quickly become a source of downtime, security risks and frustration.
We believe you shouldn't have to think about IT. Our managed support is built around a set of promises we keep every day, not a list of services.
Putting off switching provider because it feels complicated? Our onboarding is designed with no gaps in support and no disruption. And if you're not completely happy within 90 days, you can walk away with no penalty and no questions asked.
How it's built
Built Around Your Business, Not a One-Size-Fits-All Solution
Full time staff, part time staff, managed devices and compliance requirements are all priced separately so you only pay for what you need.
For every member of your team
Per User
Every user gets a set of security tools covering their email, their identity and their access to Microsoft 365.
Full User
Unlimited remote and on-site support, Monday to Friday, 8am to 6pm.
Light User
Support for Microsoft 365, email and account access queries, Monday to Friday, 8am to 6pm.
Both include:
- Advanced email protection
- Identity threat detection and response
- Microsoft 365 security monitoring and backup
- Branded email signature
For every managed laptop, desktop or workstation
Per Device
Every managed device is monitored around the clock, kept secure and maintained proactively. Problems are caught before they cause disruption.
- Advanced device security, antivirus and anti-malware
- 24/7 threat monitoring and response
- Privileged access management
- Proactive monitoring, patching and updates
- Web protection
- Device lifecycle tracking
- Remote and on-site device support
For regulated and compliance-heavy businesses
Compliance Pack
An add-on for full and light users, designed for businesses that need to evidence security to auditors, regulators or insurers.
- Monthly security report
- Cybersecurity awareness training
- Microsoft 365 email archiving
- Compliance and cyber insurance reporting
- Quarterly account review
Cyber Essentials
Managed as a continuous monthly subscription, so your certification is maintained and evidenceable year-round rather than reviewed once a year. A guided certification service is also available.
Microsoft 365 Tenant Management
A flat monthly fee covering licence management, user provisioning, tenant health monitoring, DMARC/DKIM/SPF, domain management and detailed documentation.
Brilliant service from Mark at Penken, always supportive, helpful and knowledgeable! Fast and efficient at responding to pleas for help and getting things fixed! A great partner and asset to my business.
Beyond the core
Additional IT Services
Where you need something beyond the core service, we can help.
New Hardware Procurement and Setup
New devices with a 3 to 5 year on-site warranty, professionally configured and ready from day one.
Network Management
We take care of your whole network, ensuring the most efficient setup for your operations and growth.
Advanced Staff Training
Training beyond day-to-day queries, including Microsoft 365 and online safety for your team.
Server Management and Backup
We support your server hardware and provide cloud backup options to keep critical data safe.
Hardware Disposal
Secure collection, data wiping and responsible disposal on your behalf.
Communications and Connectivity
VoIP telephony, business mobiles and reliable broadband alongside your IT.
Compliance Management Tools
Real-time oversight from our partner tool to make audit season straightforward.
IT Installation and Cabling
Moving premises or upgrading your network? We'll be on-site to set it up correctly.
Third-Party Software Licensing
We handle third-party software licensing across an increasing variety of tools.
Support outside Monday to Friday, 8am to 6pm, and support of outdated or unsupported technology are outside the scope of your monthly plan.
Not Sure Which Option Is Right for You?
Book a 15-minute call and we'll recommend the right combination for your team, your sector and your compliance requirements.
No obligation, no pressure. 90-day satisfaction guarantee.